Booking terms
Deposits, balances, changes and cancellations.
Your booking terms are set out in full, in writing, before you pay anything. They cover:
- The deposit, and when it is due
- When the balance is due
- Cancellation charges, by how far ahead you cancel
- Charges for changing a booking
- What happens if we have to cancel
- The travel insurance you need
- Events outside our control or yours
- How to raise a complaint, and which law applies
If you would like to read them before you enquire, ask and we will send them.